Enhance Your Practice with Our Dental Virtual Assistant Service

A dental virtual assistant is an off-site team member who carries out duties assigned by the in-house dental team. These professionals work remotely, using their own computing resources and the dental office’s practice management software.

Several signs can indicate the need for a dental VA. If your office is experiencing an accumulation of over 90-day-old insurance claims, low treatment acceptance rates due to insufficient insurance benefit information, unscheduled hygiene appointments, delayed responses to telephone calls, or if tasks are not being completed on time due to financial restrictions in hiring additional part-time or full-time staff, a dental virtual assistant could be an ideal solution.

Dental virtual assistants are best suited for administrative tasks. They can efficiently handle benefits and eligibility and follow up on outstanding insurance claims, allowing your office staff to focus on patient care. While it’s essential that all patient communication originate from the practice itself to foster a strong doctor-patient relationship, other non-patient-facing responsibilities can be delegated to a VA, allowing your staff to focus on crucial patient calls.

Yes, in most situations. Often, practices are overwhelmed with more administrative tasks than the team can handle but lack the steady workload to justify another full-time employee. A dental virtual assistant provides a cost-effective solution, as you only pay for the hours they work. Furthermore, virtual team members can work uninterrupted by phone calls, patients, or other team members, thereby improving productivity.

All our Dental Virtual Assistants are HIPAA-trained and HIPAA-certified. During onboarding, we ensure their computer hardware and anti-virus software comply with required standards. We recommend clients have their Dental Virtual Assistants sign Business Associate Agreements. We don’t need to sign a BAA as we do not have access to Patient Health Information. Our virtual assistants, primarily based in the Philippines, abide by the Data Privacy Act of 2012 – a law comparable to the US HIPAA statute. This law provides protections for U.S. firms employing Philippine labor while imposing strict penalties on those who knowingly expose Patient Health Information.