Transform Your Healthcare Practice with Medical Virtual Assistants

We uphold a stringent selection and screening methodology for candidates who desire to be a part of the  Angel City VA  family. Their competencies are thoroughly examined, specifically their capability to function efficiently in a medical environment.

Predominantly, our team comprises of Registered Nurses (RNs) who are located in the Philippines, although some of our team members are also Certified Professional Coders (CPC) and acknowledged medical transcriptionists. To ensure absolute safety and compliance, we conduct thorough background checks on every member via the National Bureau of Investigation (NBI), provide them with mandatory HIPAA-training, and verify their technical equipment to ascertain it meets our rigorous standards in terms of security and connectivity.

All of our Medical Virtual Assistants go through a thorough training program developed by our founder, Dr. Sigal. This rigorous program ensures they are well-versed in common health record systems, adherence to HIPAA guidelines, security measures, and optimum remote work procedures. 

This is, of course, on top of their already extensive experience and education in the healthcare field. Once on board, you’ll be required to guide your  Medical Virtual Assistant through the specific routine they will be following in your office, similar to how you’d introduce any new on-site staff member who already comes with a strong professional background

We ensure the productivity of our virtual medical and dental assistants by using advanced productivity tracking tools installed on their devices. These tools allow our internal team to keep a keen eye on their online actions and cursor movements throughout their designated work periods. Importantly, billing is only initiated when your virtual assistant is engaged with their work through the productivity tracking tools, which is also when they earn their pay.

On request, we can give you a comprehensive report of their activity as captured by our productivity software. This facilitates a better understanding of your virtual assistant’s work patterns and efficiency levels.

We must stress that our Medical and Dental Virtual Assistants are held to exacting standards of dependability and work quality. During our recruitment process, we scrupulously assess their work values, and we expect that they dedicate themselves fully to providing high-quality service each day. Your contentment and the superior standard of work provided are always our primary concerns.

Regarding HIPAA compliance and PHI security, we prioritize the protection of sensitive information. Our team of Medical Virtual Assistants and Dental Virtual Assistants undergoes rigorous HIPAA training and certification. During the onboarding process, we ensure that their computer hardware and anti-virus software meet our specific requirements. We recommend that clients have their Medical and Dental Virtual Assistant(s) sign Business Associate Agreements to further safeguard data. It’s important to note that our company itself does not require a BAA since we do not have access to Patient Health Information.

Our highly skilled Medical and Dental Virtual Assistants are primarily based in the Philippines. This is a strategic choice as the Philippines has a significant number of its citizens employed by US companies, including those in the healthcare sector. Recognizing the importance of maintaining confidentiality, the Philippine government has enacted stringent laws prohibiting Philippine citizens from disclosing confidential information. 

The Data Privacy Act of 2012, similar to the United States HIPAA law, provides comprehensive protection to US entities collaborating with Philippine workers. This legislation ensures that any intentional compromise of Patient Health Information by Philippine citizens is subject to severe punishment.

For more detailed information about the Data Privacy Act of 2012, we encourage you to visit the provided link. https://privacy.gov.ph/data-privacy-act/